Shipping policy.

Orders are typically processed within 1 to 3 business days after payment is confirmed. During promotional periods or peak seasons, processing may take slightly longer. Once your order has been prepared for dispatch, you will receive a confirmation from the relevant brand storefront.

As a general guideline across our brands, estimated delivery timelines fall within 3 to 8 business days from dispatch. Actual timing depends on the destination, the carrier and the specific product. Where a product or storefront has a different timeline, that information will be shown on the relevant product or checkout page.

From time to time, deliveries may be affected by factors outside our control, including customs procedures, carrier delays, weather conditions or local holidays. We work closely with our fulfilment partners to minimise the impact of such events and keep customers informed where possible.

Where tracking is available for your order, the relevant brand storefront will provide tracking details by email once your order has been dispatched. If your tracking information has not updated for an extended period, please contact us so we can follow up with the carrier.

Different brands operated by SAHAN LTD may use different fulfilment partners and warehouses. As a result, shipping costs, available carriers and exact timelines can differ between brands. Specific details are published on each brand's storefront.

• —LightTheBack — international fulfilment, with timing displayed at checkout.
• —Renkçe — Türkiye-focused fulfilment, with timing displayed at checkout.

If you have a question about a delivery, a delay, or a missing or damaged parcel, please contact the relevant brand's customer support, or email SAHAN LTD at sahanltduk@gmail.com. We will work with you and our fulfilment partners to resolve the issue as quickly as possible.