Refund & exchange.

You may request a return or exchange within 30 days from the date your order is delivered. We aim to keep this process simple, fair and customer-friendly.

If you would like a different size, colour or variant of a product, we are happy to arrange an exchange where stock is available. If the requested item is unavailable, we will offer a refund or an alternative.

• —Contact the brand's customer support, or email SAHAN LTD at sahanltduk@gmail.com, within 30 days of delivery.
• —Include your order number, the item(s) you wish to return or exchange, and whether you would prefer a refund or exchange.
• —We will confirm the next steps, including the return address and any instructions specific to the brand or product.

Once your returned item is received and inspected, we will process your refund to the original payment method. Refunds are typically issued within a few business days, although the time it takes for the funds to appear may vary depending on your bank or card provider.

To be eligible for a return or exchange, items should be in their original condition, unused where applicable, and returned with their original packaging and any included accessories. We understand that customers need to inspect a product to decide whether to keep it — light, careful handling is fine.

If your order arrives damaged, defective or is not what you ordered, please contact us as soon as possible — ideally with a short description and a photo of the issue. We will arrange a replacement, exchange or full refund at no additional cost to you.

Individual brand storefronts may publish additional information specific to their products and operations (for example, customised products or items shipped directly from a regional warehouse). Where a brand provides additional details, those details apply alongside this group policy.

For any return, exchange or refund question, please contact us at sahanltduk@gmail.com. Our goal is a smooth, straightforward experience.