Privacy policy.

SAHAN LTD is a private limited company incorporated in England and Wales under company number 17164807, with its registered office at Unit 82A James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE. SAHAN LTD is the parent company behind multiple consumer e-commerce brands, including LightTheBack and Renkçe.

For the purposes of this policy, SAHAN LTD acts as the data controller for personal information processed across its operated brands, unless a specific brand or service identifies a different controller.

We collect information that helps us operate our brands and serve our customers, including:

• —Contact details such as name, email address, phone number and delivery address provided when placing an order or contacting support.
• —Order information, including the products purchased, order value and fulfilment status.
• —Payment information, processed securely by our payment providers — we do not store full card details on our servers.
• —Communications you send to us, including support requests and feedback.
• —Technical and usage information, such as device type, browser, IP address and pages viewed, collected through cookies and analytics tools.

We use personal information to:

• —Process and fulfil orders placed through our brands' storefronts.
• —Provide customer service, including responding to enquiries and handling returns.
• —Send transactional communications such as order confirmations, shipping updates and refund notifications.
• —Improve our websites, products and customer experience.
• —Comply with our legal, accounting and regulatory obligations.
• —Prevent fraud and protect the security of our customers and storefronts.

When you place an order, we will send you essential transactional messages relating to that order, including confirmation, shipping and delivery updates. These communications are necessary to fulfil our agreement with you and are not marketing messages.

Marketing communications, where offered by a particular brand, are sent only with your consent. You may withdraw your consent at any time using the unsubscribe link or by contacting us.

Payments are processed by trusted third-party payment providers. These providers handle your card and payment details directly under their own privacy and security standards. SAHAN LTD receives only the information necessary to confirm and fulfil your order.

We use cookies and analytics tools to understand how visitors interact with our websites and to improve their performance. These tools may collect aggregated and pseudonymous information about your visit. Where required, we will request your consent before placing non-essential cookies.

We share personal information with carefully selected service providers who support our operations, including payment processors, fulfilment and shipping partners, customer service tools, hosting providers and analytics platforms. These providers are bound by contractual obligations to protect your information and use it only for the purposes we specify.

We may also share information when required by law, regulation or legitimate legal process.

We retain personal information for as long as necessary to provide our services, comply with our legal obligations (including tax and accounting requirements), resolve disputes and enforce our agreements. When information is no longer required, we delete or anonymise it securely.

We apply reasonable administrative, technical and organisational measures designed to protect personal information against loss, misuse, unauthorised access, disclosure or alteration. No method of transmission over the internet is fully secure, but we work with reputable providers and follow industry-standard practices.

Our brands serve customers in multiple markets. Personal information may be processed in the United Kingdom and in other countries where our service providers operate. Where required, we use appropriate safeguards for international transfers of personal data.

Depending on your location, you may have rights in relation to your personal information, including:

• —The right to access the personal information we hold about you.
• —The right to request correction of inaccurate information.
• —The right to request deletion of your information, subject to legal exceptions.
• —The right to object to or restrict certain processing.
• —The right to withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding.

For privacy-related enquiries, you may contact SAHAN LTD at sahanltduk@gmail.com. We will respond within a reasonable timeframe.

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the effective date noted above.